We want you to be happy with your purchase, but in case something goes wrong, we've got you covered! Here's what you need to know about returns, exchanges, and claims:
1. Misprinted/damaged/defective items
If your order arrives misprinted, damaged, or defective, we'll make it right. Claims for these issues must be submitted within 30 days of receiving your product. To file a claim, reach out to us at support@bodega.unxigned.com with photos of the issue, and we'll take care of the rest.
2. Lost packages
If your package is lost in transit, we'll help you track it down. Claims for lost packages must be submitted within 30 days of the estimated delivery date. Please contact us at support@bodega.unxigned.com, and we'll handle it.
3. Wrong address
If the shipping address you provided is insufficient or incorrect, your package will be returned to our fulfillment center. You'll be responsible for the reshipping costs once we confirm your updated address. Please double-check your address before submitting your order to avoid any delays.
4. Unclaimed packages
If your package goes unclaimed, it will be returned to our fulfillment center. You'll be responsible for reshipping costs to either yourself or your recipient (if applicable). Unclaimed packages that aren't reshipped within 30 days may be donated to charity.
5. Returns for buyer's remorse
We understand that sometimes you might change your mind, but we do not accept returns for buyer's remorse or size exchanges if you've ordered the wrong size. To avoid any issues with sizing, we strongly recommend checking our sizing charts before placing your order. If your product arrives damaged or you received the wrong item, we'll take care of it.
6. Returns for sealed goods or hygiene products
Due to health and hygiene reasons, we cannot accept returns on sealed goods, such as face masks and other hygiene-related products. If you've received a face mask or similar item, please be aware that it cannot be returned or exchanged once opened.
7. International and EU consumer rights
- Brazil: If you're in Brazil and wish to return a product, you have 7 days from the receipt of the item to contact us. You'll need to provide a picture of the item, and it must be unused and undamaged for a refund.
- EU consumers: According to EU law, personalized items or goods made to your specifications cannot be returned. Additionally, sealed items that are unsealed after delivery (such as face masks) are not eligible for return due to hygiene and health regulations.
8. Return address and returns process
All returns should be sent to our fulfillment partner's facility. When a return is processed, we'll notify you by email. Please note that if you choose to return an item to any address other than our fulfillment partner's, you'll be responsible for any related costs.
If you have any questions or need to submit a claim, feel free to contact us at support@bodega.unxigned.com. We're here to make things right and ensure you're satisfied with your purchase!